Contacts

After selecting the necessary trip from the listing, you will proceed to the final step where you need to fill in your contact details (name, surname, phone number, and email), optionally select additional services, and make the payment.

You can pay by bank card Visa or Mastercard, or using plata by Mono (Monobank), Google Pay or Apple Pay directly on the website. Choose a payment method that is convenient for you and make the payment.

If the payment does not go through, it may be for several reasons:

• Insufficient funds on the card;
• The online payment service is not activated on your card;
• The online payment limit has been exceeded;

We recommend contacting your bank to resolve these issues. Once the issue is resolved, try making the payment again.

If you paid for your order but did not receive a ticket, please check the following:

• Check your email that was provided during booking as the ticket is sent to it as an attachment.
• Check the 'Spam' folder in case the email ended up there.
• Ensure the email address you provided during booking is correct.
• If the ticket is still not found, please contact our support service at +38 095 444 44 44 from 09:00 to 21:00 or email us at [email protected]

It depends on the rules of the specific carrier. On most routes, you can use an electronic ticket, which is enough to show to the driver on your smartphone or other electronic device. If an electronic ticket is available on the route, there will be a QR code icon in the 'More details' section of the trip card with the label 'Electronic ticket'.

If your ticket does not have a seat number, it means the carrier does not offer the option to choose a specific seat on this route. The seat number will be assigned by the driver or the trip supervisor during boarding.

Editing passenger personal details or making corrections to the ticket is not possible. Please carefully check all passenger information before paying for the ticket. If you are traveling abroad and made one or two minor mistakes in the passenger's name, you should contact the carrier. To do so, send a request for correction to the email address [email protected], attaching the ticket form or the order number. Our support team will review your request and reply to your email. You can also contact our support team at +38 095 444 44 44 from 09:00 to 21:00.

Changing the selected travel time or seat after ticket payment is not possible. Changing the travel date (moving the trip to another day) is only possible with the carrier's consent and only to a similar trip. To do this, send a request to move the departure date to [email protected], attaching the ticket form or the order number. Our support team will review your request and respond by email. You can also contact our support team at +38 095 444 44 44 from 09:00 to 21:00. If the carrier refuses to move the departure date, you can apply for a ticket refund before the trip starts according to the current terms and select new tickets for another time or date. Before applying for a refund, carefully review the refund conditions.

In case of a passenger's delay for the trip, the ticket is non-refundable. Before purchasing the ticket, carefully review the refund policy.

In case the trip is canceled by the carrier, the full ticket price will be refunded. To request a refund, follow these steps:

• If you purchased the ticket on the ukrpas.ua website, send an email to [email protected].
• In the email, specify the request to refund, the reason for the refund, and attach the ticket form or order number.
• You can also do this via the personal passenger account.
• Our managers will review your request and send a response with the refund calculation according to the carrier's conditions for the trip you selected.

That's it! Wait for a response in your email. If you purchased the ticket at the Central Bus Station in Kyiv or another bus station, you will need to contact the ticket office for the refund. Important: if you paid for the ticket with a bank card, this card must be with you when returning the money at the ticket office.