Frequently Asked Questions
We receive information about changes to the trip from the carrier company. A trip cancellation may occur due to force majeure situations.
Once the carrier notifies us of any changes, we will immediately contact you to inform you.
Additional details about the trip can be obtained by contacting the carrier's phone number, which is listed on the left side of the ticket under 'Carrier,' or by calling our support service at +38 095 444 44 44.
The approximate travel time, information about stops, and the expected arrival time at the final destination are listed on our website https://ukrpas.ua in the schedule and on the tickets.
Force majeure situations may arise during the trip, such as unforeseen bus delays due to road conditions, border crossings, or technical issues.
IMPORTANT: For international trips, the expected arrival time is listed according to the bus schedule. Unfortunately, delays during border crossings cannot be predicted, so when choosing international tickets, we recommend selecting them with at least an 8-hour time buffer.
The bus type and trip information are displayed on our website https://ukrpas.ua when purchasing a ticket. You can clarify the available amenities on the bus before purchasing the ticket by contacting our customer support at +38 095 444 44 44 or by writing to us on messengers or by email at [email protected].
After purchasing a ticket, you will receive the carrier's phone number to confirm trip details. The contact phone number of the carrier is listed on the left side of the passenger ticket under 'Carrier.'
The possibility and conditions for transporting animals by bus depend on the carrier's service rules. To clarify information about the trip before purchasing a bus ticket, please contact our customer support at +38 095 444 44 44 or write to us on messengers or by email at [email protected]
If animals are allowed on the trip, we recommend preparing a veterinary passport with vaccination records, a health certificate for the animal, a transport bag or cage with a solid bottom, and providing water for the animal.
Baggage transport conditions vary depending on the carrier's rules. In general, a standard passenger ticket includes one standard-sized suitcase weighing up to 20 kg and one piece of hand luggage weighing up to 5 kg.
Information about additional baggage transportation should be clarified in advance before purchasing a passenger ticket. To clarify, contact Ukrpas customer support at +38 095 444 44 44 or write to us on messengers or email [email protected]
The trip information includes the full route and stop points provided by the carrier.
Additional questions about stops or route clarifications can be obtained by contacting the carrier's phone number listed on the ticket under 'Carrier,' or by calling our support service at +38 095 444 44 44.
We recommend arriving at the departure point 30 minutes before the bus departure time.
Arriving early allows the passenger to check-in, submit baggage, and ensure the bus departs on time.
The ticket shows the local time of your departure location. For example, if you have a ticket for the Düsseldorf - Kyiv route, departure will be according to German time, and arrival will be according to Kyiv time.
Please note, all international routes may include a transfer.
The border crossing and customs clearance procedure is regulated by specialized state authorities and may take additional time.
We recommend familiarizing yourself with the border crossing rules for the country you are traveling to and preparing all necessary documents in advance.
Free seating on the bus means that the carrier does not provide the option to choose a specific seat, but upon purchasing the ticket, you are guaranteed a seat on the bus.
You can pay for tickets immediately on our website after selecting the trip and filling in the passenger details using any MasterCard or Visa card.
After payment, tickets will be automatically sent to the email address provided during booking.
There is also an option to pay for tickets to the company’s account, and our managers will process the ticket and send it to you via your preferred messenger. For this, contact our support service at +38 095 444 44 44.
Currently, all international routes may involve transfers in cities considered transport hubs along the route. This involves a change of vehicles that occurs during a scheduled bus stop at the bus station and takes about 40 minutes.
You can clarify information about transfers for the trip with Ukrpas customer support at +38 095 444 44 44 or by writing to us on messengers or email [email protected].
If necessary, the carrier may change the border crossing point and make minor changes to the route, which will not affect passenger boarding and disembarking.