Ticket Refund
If the ticket was purchased at the Kyiv Central Bus Station or a bus station, you need to contact the ticket office. Importantly, if you paid for the ticket with a bank card, the card must be with you when you request a refund at the office.
If you bought the ticket on the website ukrpas.ua, you need to send a refund request to the email address [email protected], including the reason for the refund, the ticket form, or the order number.
Once the request is received by our support team, the refund will be processed automatically according to the terms specified in the ticket.- By purchasing a ticket on the website and submitting a refund request, you agree to the conditions specified for the ticket return.
- If the refund request is submitted outside working hours, from 21:00 to 09:00, the submission time will be considered the next working day at 09:00.
The refund terms depend on the conditions set by the carrier company and the time of passenger's request before the departure of the flight.
Each carrier company sets its own refund conditions, which can be reviewed on the website before purchasing a ticket in the detailed information for the selected route. The refund conditions are also indicated on each ticket.
Due to the martial law in Ukraine, foreigners from third countries, who require a visa to enter the EU and Schengen Area, attempting to cross the EU border illegally through Ukraine, will not be allowed to board the bus, and ticket refunds will not be provided.
- Afghanistan
- Armenia
- Angola
- Azerbaijan
- Bangladesh
- Burkina Faso
- Bahrain
- Burundi
- Benin
- Bolivia
- Bhutan
- Botswana
- Belarus
- Belize
- Democratic Republic of the Congo
- Central African Republic
- Congo
- Ivory Coast
- Cameroon
- China
- Cuba
- Cape Verde
- Djibouti
- Dominican Republic
- Algeria
- Ecuador
- Egypt
- Eritrea
- Ethiopia
- Eswatini
- Fiji
- Gabon
- Ghana
- Gambia
- Guinea
- Equatorial Guinea
- Guinea-Bissau
- Guyana
- Haiti
- Indonesia
- India
- Iraq
- Iran
- Jamaica
- Jordan
- Kenya
- Kyrgyzstan
- Cambodia
- Comoros
- North Korea
- Kuwait
- Kazakhstan
- Laos
- Lebanon
- Sri Lanka
- Liberia
- Lesotho
- Libya
- Morocco
- Madagascar
- Mali
- Myanmar
- Mongolia
- Mauritania
- Maldives
- Malawi
- Mozambique
- Namibia
- Niger
- Nigeria
- Nepal
- Oman
- Papua New Guinea
- Philippines
- Pakistan
- Qatar
- Russia
- Rwanda
- Saudi Arabia
- Sierra Leone
- Senegal
- Somalia
- Suriname
- South Sudan
- São Tomé and Príncipe
- Syria
- Chad
- Togo
- Thailand
- Tajikistan
- Turkmenistan
- Tunisia
- Turkey
- Tanzania
- Uganda
- Uzbekistan
- Vietnam
- Yemen
- South Africa
- Zambia
- Zimbabwe
Refunds, excluding the payment system markup, are made to the card from which the ticket payment was made, within 1 to 10 business days after confirming the refund by the passenger.
The time it takes for the funds to appear in your account depends on the speed of payment processing by the customer's bank.
Editing passenger's personal data or making changes to the ticket is not possible. Please double-check all passenger details before paying for the ticket.
If you are traveling abroad and made one or two minor mistakes in the full name, contact the carrier. The carrier's contact information is on the left side of the ticket in the 'Carrier' section.
It is not possible to change the time, location, or date of departure after paying for the tickets. Please carefully check all the information on the route before paying for the ticket.
In most cases, you can request a refund for the ticket according to the standard terms set by the carrier for your route, as indicated on your ticket, and buy a new ticket for the date you need.
Additionally, in case of force majeure, you can contact the carrier directly to clarify the possibility of rescheduling your trip. Carrier contacts for your route are listed on the tickets in the 'Carrier' section. In such cases, our service is not responsible for your personal arrangements with the carrier.
If the passenger misses the bus for any reason, the ticket is non-refundable.
*We recommend choosing bus routes with an adequate time buffer and carefully reviewing the refund conditions for your chosen route before purchasing the ticket. Refund conditions are specified for each route in detailed information.
If the flight is canceled by the carrier, the ticket cost will be refunded in full.
To request a refund, follow these steps:
- If you purchased the ticket on the ukrpas.ua website, send an email to [email protected].
- In the email, specify your request for a refund, the reason for the refund, and attach the ticket form or provide the order number.
- Our managers will review your request and send a response with the refund calculation based on the conditions of the carrier for the route you selected.
That's it! Wait for a response to your email.
If you bought the ticket at the Kyiv Central Bus Station or another bus station, you need to go to the bus station office to request the refund.
Important: If you paid for the ticket with a bank card, that card must be with you when requesting the refund at the office.